Privacy Policy
This document was last updated on Aug 14th 2023
At ConsumerAuto we are committed to maintaining the accuracy, confidentiality and security of your personal information. This Privacy Policy describes the personal information that ConsumerAuto collects from or about you, how we use and to whom we may disclose that information.
Privacy Policy Effective for Canada
It is ConsumerAuto's policy to comply with the privacy legislation within each jurisdiction in which we operate. Sometimes the privacy legislation and / or an individual's right to privacy are different from one jurisdiction to another. This Privacy Policy covers only those activities that are subject to the provisions of Canada's federal and provincial privacy laws, as applicable.
This Privacy Policy has a limited scope and application. Consequently, the rights and obligations contained in this Privacy Policy may not be available to all individuals or in all jurisdictions. If you are unsure if or how this Privacy Policy applies to you, please contact our Privacy Officer for more information.
What is Personal Information?
For the purposes of this Privacy Policy, personal information is any information about an identifiable individual, other than the person's business title or business contact information when used or disclosed for the purpose of business communications.
What Personal Information do we Collect?
We may collect and maintain different types of personal information in respect of the individuals with whom we interact. This includes:
- Contact and identification information, such as your name, address, telephone number and e-mail address
- Product and service related information concerning the products and services that we provide to, or receive from, you
- Credit and financial information, such as your employment history, income sources, assets, liabilities, credit history and payment preferences
- Business relationship information, including information related to your agreements, preferences, advisors and decision-makers, feed-back and information requested by or provided to you
From time to time, we may utilize the services of third parties in our business and may also receive personal information collected by those third parties in the course of the performance of their services for us or otherwise. Where this is the case, we will take reasonable steps to ensure that such third parties have represented to us that they have the right to disclose your personal information to us.
Privacy and our Website
You can visit our website without telling us who you are or revealing any information about yourself, including your e-mail address. Our web server may collect information related to your visit to our website, including the IP address and domain used to access our website, the type and version of your browser, the website you came from to access our website, the page you entered and exited at, any website page that is viewed by that IP address and what country you are from.
Our Website and Cookies
When you visit the website, we place a "cookie" on the hard drive of your computer to track your visit. A cookie is a small data file that is transferred to your hard drive through your web browser that can only be read by the website that placed the cookie on your hard drive. The cookie acts as an identification card and allows our website to identify you and to record your passwords and preferences.
Why Do We Collect Personal Information?
ConsumerAuto collects personal information to enable us to manage, maintain, and develop our business and operations, including:
- To establish, maintain and manage our relationship with you so that we may provide you with, or receive from you, the products and services that have been requested
- To review the products and services that we provide to you so that we may understand your requirements and work to improve our products and services
- To send you promotional and other materials that we think might be of interest to you, subject to our compliance with applicable laws
- To comply with your requests
- To detect and protect ConsumerAuto and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity
- To engage in business transactions, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving ConsumerAuto
- To comply with legal and regulatory requirements
To Whom Do We Disclose Personal Information?
ConsumerAuto does not sell or trade your personal information. We may disclose your personal information to:
- A person who, in the reasonable judgment of ConsumerAuto, is seeking the information as your agent
- Our third party business affiliates and service providers, including lenders, dealers, credit reporting agencies, and other financial institutions
- A company or individual employed by ConsumerAuto to perform functions on its behalf, such as research or data processing
- A public authority or agent of a public authority, if in the reasonable judgment of ConsumerAuto, it appears that there is imminent danger to life or property
- Where ConsumerAuto is compelled to produce the information by lawful requirement of a court or tribunal
- A third party or parties, where you consent to such disclosure or where disclosure is required or permitted by law
How Do We Safeguard Personal Information?
ConsumerAuto takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:
- Premises security
- Restricted file access to personal information
- Deploying technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access
- Internal password and security policies
Access and Accuracy
You have the right to access, verify and amend the information we have about you. To review the personal information we have on file, please contact our Privacy Officer in writing. Our Privacy Officer will respond to your request within a reasonable time and at minimal or no cost to you.
Retention
We keep your personal information only as long as we need it for the purposes for which it was collected, or as permitted by law. When your personal information is no longer required for our purposes or to comply with our legal obligations, we will destroy, delete, erase or convert it to an anonymous form.
Questions and Complaints
If you have a question or concern about any collection, use or disclosure of personal information by ConsumerAuto, or about a request for access to your own personal information, please contact our Privacy Officer using the contact information set out below.
Contact Information
By Email:
[email protected]
Attention: Privacy Officer
Revisions to this Privacy Policy
ConsumerAuto from time to time, may make changes to this Privacy Policy to reflect changes in its legal or regulatory obligations or in the manner in which we deal with your personal information. We will post any revised version of this Privacy Policy on our website and we encourage you to refer back to it on a regular basis.